- Electrecharge Solutions Private Limited(“Us”, “We”, “Company” or “Our”) owns, operates and manages a website and mobile application under the name and style of “EarthronEV”(“Platform”). The Company is engaged in the business of developing and operating electric vehicle charging station(s) (“EV Charging Station”) and offering electronic vehicle charging points in the EV Charging Station (“EV Charging Point”) to prospective license owners / customers.
- The Company provides an online platform enabling Users to visit, browse, use or accesses the Platform and / or show an expression of interest towards owning an EV Charging Point at the EV Charging Station and further provides electronic infrastructure facilities to the Users to facilitate the collection and remittance of payment transactions between the User and the and the end customers of the Company availing the electronic vehicle charging facilities from the EV Charging Points(“Services”).
- The type of information collected from the Users, including Personal Information (as defined below) and Sensitive Personal Data or Information (as defined below) relating to an individual;
- The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
- How and to whom We will disclose such information.
“Personal Information” is defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”)and means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The SPI rules further defines “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to: (i) passwords; (ii) financial information such as bank accounts, credit and debit card details or other payment instrument details; (iii) information received by body corporate under lawful contract or otherwise; (iv) visitor details as provided at the time of registration or thereafter; and (v) call data records.Please note that the information collected by Us from You may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
In order to have show an expression of interest towards owning an EV Charging Point and have access to all the features, benefits or Services on Our Platform, a User is required to provide the following information, which such User recognizes and expressly acknowledges is personal information allowing others, including Us, to identify the User: name, email address,, country, city, ZIP/postal code, phone number,location, User Id and password chosen by the User at the time of account creation and such other related information as required by the Company. We may, in future, include other optional requests for information from the User to help Us to customize the Platform to deliver personalized information to the User.
The information contained on this Platform and the personal information collected by using/ logging in and or accessing this Platform are stored at a secured server. It is stated by the server service provider that they have all the best security practices required for the server. The Platform is owned by Us and is located in India. Hence, We are bound by duty to abide by the laws, including but not limited to, regulations, rules, circulars and notifications governing privacy in India.
PROCESSING OF PERSONAL DATA
We may process your personal data for, including without limitation, the following purposes:
Contacting You and Providing Our Services:We collect your information which may include but is not limited to your name, gender, email address, phone number, address, bank account or card details, PAN and Aadhar number when you show an expression of interest towards owning an EV Charging Point by intimating the Company on the Platform to contact you regarding the same and for the purpose of setting up your account to facilitate the collection and remittance of payment transactions between You and the end customers of the Company availing the electronic vehicle charging facilities from the EV Charging Points and for meeting any legal or contractual obligations in furtherance of owning the EV Charging Point.
Further, the User might be required to upload or post any additional information/ details among other things, on the Platform as part of the Service itself and We might process your personal data and such information uploaded/ provided by you to provide such Services. In furtherance of your accessing the website and availing our Services and only upon your express consent, We might share your details as requested by any third party with respect to any Services availed by you through the Platform.
The personal data collected may also be processed for purposes such as: (i) keeping Users updated with announcements, software updates and upgrades, and such other information; (ii) facilitating assistance with regards to our Services; and (iii) providing customer support and feedback services; (v) order related inquiries.
Customer service: We need to process personal data for this purpose because it enables Us to adequately respond to Users’ questions/ concerns and to ensure the overall quality of the Services availed by a User on the Platform. We will only collect your personal data if we have a valid reason for doing so, for example, to comply with our regulatory obligations; for the performance of our contract with you or to take steps at your request before entering into a contract; for our legitimate interests or those of a third party; or where you have given consent. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. Our primary goal in collecting your personal data and other personal information and to provide you a safe, efficient, smooth and customized experience. We also use your personal identifiable information together with other personally non-identifiable information to help us better know our users and to improve the Services and functionality of the Platform. The information we learn from you will help us personalize and continually improve your experience at our Platform. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein.
In addition to the above, We may also use Your personal data for several reasons, including but not limited to; (i) keep You informed of payment transaction status; (ii) send You communication in relation to availing of the Services via SMS or any other messaging service; (iii) allow Our customer service to contact You, if necessary; (v) request You for reviews of the Services; (vi) send You verification message(s) or email(s); (vii) validate/authenticate Your account and to prevent any misuse or abuse; (viii) send You important notices and communications regarding Our services availed or changes to the terms and conditions and/or policies; (ix) to send You marketing related communications; (x) to deal with enquiries and complaints raised by You and to troubleshoot problems; (xi) ensure compliance with all applicable laws and to ensure safety of the Platform and all Users; (xii) to prevent fraud, errors and/or any illegal activity on the Platform.
DISCLOSURE OF DATA
It may be necessary for Us to disclose Your personal data whether by law, legal process and/or by request from public and/or governmental authorities within or outside of your country of residence. We may also disclose Your personal information if We determine that disclosure is necessary or appropriate for the purposes of law enforcement, national security or to prevent or stop any activity We may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.
You agree that in addition to as may be provided in this policy, We may also disclose Your personal information under the following circumstances:
Third party service providers
Compliance with laws and protection of Users: We may release your personal information when the same is required in order to comply with the law, in response to court orders, court summons, judgments, decrees, injunctions, arbitral awards, administrative orders, governmental investigation or orders of any government authority or any other legal process, to establish/exercise Our legal rights or defend against legal claims or in the event We reasonably believe that doing so is legally required or is in your interest to protect Your property or other legal rights or property or rights of others. We may also share your personal information in order to enforce and fully comply with Our terms of service and other Company policies.
With Your consent: In addition to the aforementioned circumstances, We may share Your personal information with third parties with Your prior consent and/or at Your request.
The data that cookies collect will be used to process and/or analyse information by third parties to help improve or facilitate Our services, to provide Service on Our behalf, to Platform-related services, including but not limited to; maintenance services; fraud detection services; database management; web analytics; monitoring; and evaluation services. If you have any questions about Our cookie usage, please contact Us at the contact details/information mentioned below.
YOUR RIGHTS AND HOW TO EXERCISE THEM
We respect the exercise of the rights You have in relation to the personal data We process or use. You can request access to or a copy of your personal data collected and processed by Us. You may also request the rectification and removal of personal data or the restriction of the processing of Your personal data. Users have the right to unilaterally change their e-mail and contact preferences at any time by logging into their “Account” on the Platform and changing the account settings. If You have an objection to use of Your data under this policy, please write to Our privacy team at [firstname.lastname@example.org]. To prevent misuse, We will ask You to identify yourself.
LIMITATION OF LIABILITY
In relation to the third party Products which are processed by the Company and are bought by the User through the Platform, We hereby disclaim any liability, if any suffered by the User due to usage/processing/transfer of any information of User by such third parties for any means.
You are responsible for maintaining the accuracy, truthfulness, correctness and completeness of the information You submit or provide to Us, on the Platform; and shall hold harmless and indemnify the Company from and against all claims arising out of or in relation to the wrongful information posted, provided by You to Us, on the Platform.
If Your personal information changes, You may correct, delete inaccuracies, or amend information by contacting Us on [email@example.com]. If you wish to cancel your account or request that We no longer use your information to provide you Services, contact us on [firstname.lastname@example.org].
We understand the serious implications of data security and take extensive measures to ensure Your data and information is secured. We take extensive technical, and legal measures to safeguard Your personal data. The Platform uses a reliable SSL certificate to ensure Your personal data is not misused in any manner whatsoever. We use SSL encryption when transmitting certain kinds of information, such as financial services information or payment information.
Our employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User’s personal information or sensitive personal data and information. We have put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction.
No administrator of the Platform will have knowledge of Your password. It is important for You to protect against unauthorized access to Your password, Your computer and Your mobile phone. Ensure You log off from the Platform when finished. We do not undertake any liability for any unauthorized use of Your account and password. If You suspect any unauthorized use of Your account, you must immediately notify Us by sending an email to [email@example.com].Please note that We make all User information accessible to Our employees, agents or partners and third parties only on a need-to-know basis. However, We are not responsible for the confidentiality, security or distribution of Your personal information by Our partners and third parties outside the scope of Our agreement with such partners and third parties.
In case there is any breach of security, We will make all legally required disclosures concerning the breach and the confidentiality, or integrity of Your unencrypted electronically stored “personal data” to You via email or by posting it on Platform without unreasonable delay, in as far as is consistent with any legitimate needs of law enforcement and any measures required to determine the scope of the breach and to safeguard the integrity of data.
Under no circumstances, we rent, trade, transfer or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
APPLICABLE LAWS AND REGULATIONS
We ensure that your data and information shall be protected under the provisions of Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 along with any amendments made to these acts, rules and regulations.
We do not keep your personal data longer than necessary for the purpose of the processing. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defence of legal claims. We may aggregate and anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case, We may use this information indefinitely without further notice to you.
GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
QUESTIONS OR COMPLAINTS
If you have any question or complaints about the processing of your personal data, write to us at [firstname.lastname@example.org]. Our team will be happy to assist you.
By phone number: 011-40164881